Question 1

How do I duplicate Notion templates into my personal workspace?

Accepted Answer

Open the Notion template link provided in your order confirmation email or Neola account library. In the top right corner of the page, click the 'Duplicate' button. Ensure you are logged into your Notion account in your browser, and the entire workspace will immediately copy into your private workspace.

Question 2

Can I use these templates with a free Notion or Google account?

Accepted Answer

Yes, 100% of our Notion workspaces and Google Sheets are engineered to function seamlessly on free personal accounts. You do not need any paid subscriptions to experience the full functionality of Neola digital resources.

Question 3

How are payments handled on Neola?

Accepted Answer

All checkout transactions, billing, and payment processing on Neola are securely handled by Paddle.com as our authorized Merchant of Record (MoR). Your financial details are encrypted and never stored on our servers.

Question 4

What is your refund policy for digital goods?

Accepted Answer

We offer a 14-day customer satisfaction guarantee. If a template is corrupted, defective, or fundamentally not as described, email support@neola.online with your order number within 14 days of purchase for a prompt replacement or full refund.

Question 5

Are these one-time purchases or recurring subscriptions?

Accepted Answer

All Neola digital resources are strict one-time purchases. There are zero recurring fees, hidden renewals, or ongoing subscriptions. Once purchased, you own lifetime perpetual access.

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